IT Customer Support Reports

Computer Weekly - 12 October 2021: How AI - and puffins - are boosting renewable energy
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how an artificial intelligence system for tracking puffins could help boost renewable energy use. We examine the often-overlooked, but often damaging, diversity issue of age discrimination in tech. And we look at the key considerations when choosing enterprise cloud file services. Read the issue now.
Posted: 11 Oct 2021 | Published: 11 Oct 2021

TechTarget ComputerWeekly.com

CRM Evolves Towards Digital Customer Engagement
sponsored by TechTarget ComputerWeekly.com
EGUIDE: This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
Posted: 08 Feb 2021 | Published: 23 Oct 2017

TechTarget ComputerWeekly.com

Infographic: 5 differences between call centers and contact centers
sponsored by TechTarget ComputerWeekly.com
EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
Posted: 23 Feb 2022 | Published: 23 Feb 2022

TechTarget ComputerWeekly.com

A Computer Weekly buyer's guide to digital customer experience
sponsored by TechTarget ComputerWeekly.com
EGUIDE: The pandemic has brought on changes to how organisations and their customers interact. In this 15-page buyer's guide, Computer Weekly looks at why firms need to adapt, what customer and employee experience has in common and what companies are doing to update the digital customer experience.
Posted: 02 Nov 2021 | Published: 02 Nov 2021

TechTarget ComputerWeekly.com

Computer Weekly - 25 May 2021: Making data an asset, not a threat
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine the latest developments in the UK government's National Data Strategy and what it means for the economy. Our latest buyer's guide explains the emerging technologies around computational storage. And we look at the advances in customer experience management during the pandemic. Read the issue now.
Posted: 24 May 2021 | Published: 25 May 2021

TechTarget ComputerWeekly.com

The Age of Social Media: Lead Generation and Brand Authenticity
sponsored by Marketo
WHITE PAPER: This white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit.
Posted: 28 Jan 2015 | Published: 28 Jan 2015

Marketo

Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018

ConvergeOne

The Adobe EchoSign advantage for financial services
sponsored by Adobe EchoSign
WHITE PAPER: E-signatures offer financial institutions sustainable competitive advantages while meeting high industry standards. Access this white paper to learn more.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

Adobe EchoSign

How to Deliver Mobile and Multichannel Customer Service
sponsored by Microsoft
EGUIDE: This expert e-guide digs into mobile and multichannel CRM strategies that companies are leveraging to connect with customers better. You'll learn how a transit system provides real-time data on arrivals, departures, and delays for bus or train to riders' mobile devices, and much more.
Posted: 22 Feb 2016 | Published: 16 Feb 2016

Microsoft

Managing Customer Data in the GDPR Era
sponsored by GearsDesign
EGUIDE: Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
Posted: 17 Jan 2019 | Published: 17 Jan 2019

GearsDesign