EGUIDE:
In this Tip Guide, you will learn how collaboration and related approaches enhance dynamic case management, and how collaboration empowers not just a company’s caseworkers (and other “information workers”), but its customers as well.
WHITE PAPER:
Read why organizations should consider solutions that provide the more extensive business benefits of email management capabilities and not just the basic operational benefits of email archiving.
WHITE PAPER:
Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
WEBCAST:
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.
WHITE PAPER:
Learn about the evolution of operational business intelligence (BI), the components of an operational BI solution, and the experiences of four companies that have implemented real-world, operational BI solutions.
PRESENTATION TRANSCRIPT:
In today's economic environment, it is imperative that companies begin addressing ways to manage all information assets in an integrated, holistic way. Philip Howard, Research Director for Bloor Research, and Chris Baker, Senior Vice President at Oracle, discuss best practices for obtaining a fully integrated Enterprise Data Management platform.
EGUIDE:
Dynamic case management (DCM) can provide companies with significant benefits, but its architecture creates plenty of challenges as well. Read this e-guide to learn how to use communication and flexibility to create an effective DCM architecture with consistent, on-going maintenance, and get tips for building a business case.
BOOK:
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions.
EBOOK:
In this eBook, readers will find an overview of key information governance issues and practical advice on building a business case for information governance, developing an information governance strategy and structuring an information governance program.
