EGUIDE:
This e-guide offers expert advice for creating a successful omnichannel customer experience by utilizing a unified user interface (UI), service clouds, self-service tools, and more. You'll also learn how to implement a unified contact record for customer interactions so that you can create a consistent, satisfying experience for your customers.
EBOOK:
Read this e-book to discover a series of expert articles covering: six tips for selecting automated test tools for Agile development; when it's appropriate to automate testing and best practices for implementation; the important role of automated UI testing in exploratory testing; and how automation is changing the role of the software tester.
EGUIDE:
In this handbook, information management expert Laurence Hart explains why the need for cohesive content management strategy is driving away traditional ECM towards a more API-friendly content services model.
WHITE PAPER:
This case study explores why Nervogrid, a cloud service provider, needed to update the user interface (UI) of their cloud control panel in order to support the latest web standards. Read on to find out how they successfully made the move to HTML5 in less than two months.
CASE STUDY:
In this solution case-study, you’ll learn more about McHenry County College, an Illinois-based community college that serves a large number of traditional and adult students, and the steps they took after experiencing problems with their Active Directory roaming profile environment following a rapid growth in student enrollment.
EGUIDE:
In this expert-guide, learn the 4 top challenges facing end-user computing today, from application updates to security. Then, explore how your IT department can address the issue of unified workspaces head-on.
RESOURCE CENTER:
Learn more about developing for the BlackBerry platforms with these hands-on exercises: BlackBerry® Browser labs, Rapid Application Development labs, and BlackBerry® Java® Development Environment labs.
WHITE PAPER:
Enhancing usability is the key to getting beyond tacit user acceptance of an e-Procurement system to the full adoption and compliance that yields cost reduction and full ROI. Read this paper to learn the full compliance strategies that best-in-class organizations are using for their e-Procurement implementations.
WHITE PAPER:
Among a number of important changes to the enterprise computing environment, none are perhaps as impactful as those surrounding the end user. Take a look at this resource to learn how user virtualization is the key to offering your end-user community an effective and consistent computing experience, no matter the location, device or application.
