ANALYST REPORT:
Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution – enabling organizations to properly evaluate competing solutions. It aligns their final decision with business needs, while understanding the effects of future requirements and functionalities.
EZINE:
Despite the rise of smartphones and tablets, many organizations still depend on the IP telephone, because of its reliability and functionality.But with hundreds of models on the market and a plethora of available features, how do you choose the right one for your business? This issue of Network Evolution dials in on that question and more.
PRESENTATION TRANSCRIPT:
If you're looking to better manage your IP telephony but don't know where to start, this presentation transcript, taken from the webcast of the same name, can help.
WHITE PAPER:
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
WHITE PAPER:
Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions.
PRODUCT LITERATURE:
Productivity gains and cost savings from unified communication applications can be challenging for organizations considering the required investment. Based on a survey of 200 organizations using these applications, this paper outlines their challenges.
WHITE PAPER:
As companies look to deploy telephony for Microsoft Teams, they must assess their network requirements for both capacity and quality to ensure they’re suitable for the job. Take the first step – Engage this white paper to learn how calls are handled by Teams and how to tweak your network to optimize the process.
EGUIDE:
This e-guide highlights the top 5 trends in enterprise IP telephony and how you can improve collaboration and reduce costs. Uncover what you can expect for the future of IP telephony, what SIP trunking really means and how to take full advantage of its benefits
WHITE PAPER:
The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.
